Return Policy

Return Policy

The Label Ella– Hassle-Free Returns & Refunds

At The Label Ella, we believe shopping should be stress-free from start to finish — including returns. If you're not completely satisfied with your order, no problem! We're here to make it right.

✅ 30-Day Return Window

You can return your order within 30 days of the purchase date, as long as all tags are still attached and the item is unused and in original condition.

🔁 Quick & Easy Returns

Returning an item is simple:

  • Just email us at support@thelabelella.com with:

    • Your order number

    • A brief explanation of the return reason

    • (Optional) Photo evidence, if the item is damaged or faulty

  • We’ll guide you through the rest.

All approved returns must be sent to our central warehouse in China, where refunds are processed. Customers are responsible for return shipping costs unless the item is faulty or incorrect. We’ll respond within 2–3 business days with the next steps, including the return address of our warehouse in China.

🔄 Refunds & Exchanges

  • For full-priced items, you can choose between:

    • A full refund

    • A free exchange

  • Refunds are processed after we receive and inspect the returned item.

🚫 Final Sale Items

Items marked as Final Sale are not eligible for return, unless they arrive damaged or faulty.

🧾 In Case of Issues (Damaged / Wrong Item / Lost in Transit)

If your order arrives:

  • Damaged

  • Incorrect (wrong item, color, or size)

  • Or never arrives at all

Please contact us within 48 hours of delivery so we can assist you promptly. This helps us verify the issue and provide you with a fair solution.

Please contact us and we’ll make it right — no need to return the item in most cases.

❌ Returns We Can’t Accept

We cannot process returns if:

  • The product was delivered correctly and is not faulty

  • You changed your mind or no longer want the item

  • The item shows signs of use or the tags are removed

📩 How to Start a Return

Email support@thelabelella.com with:

  • Your order number

  • A short description of the issue

  • (Optional) Photos or videos if applicable

We'll get back to you within 2–3 business days.

🕒 Order Cancellations

Orders can be cancelled within 15 minutes of being placed. After that, they are automatically processed and cannot be modified or cancelled.
To cancel, email support@thelabelella.com as quickly as possible with your order number.

Let us take the stress out of shopping — and returning. 💫